Looks like genAI may kill the IT help desk and other IT jobs!

Computerworld.com reported that “While AI will reduce or eliminate altogether the need for human input in some areas, it will also enhance productivity, requiring professionals to reskill and adapt to more strategic and creative roles,…”  The September 9, 2024 article entitled “Will genAI kill the help desk and other IT jobs?” (https://tinyurl.com/27m2tpkw) included these comments:

Along those same lines, a survey of CFOs in June by Duke University and the Atlanta and Richmond Federal Reserve banks found that 32% of organizations plan to use AI in the next year to complete tasks once done by humans. And in the first six months of 2024, nearly 60% of companies (and 84% of large companies) said they had deployed software, equipment, or technology to automate tasks previously done by employees, the survey found.

Organizations are using AI to automate a wide range of business process, including paying suppliers, invoicing, procurement, financial reporting, and optimizing facilities utilization, according to Duke University finance professor John Graham, academic director of the survey. “This is on top of companies using ChatGPT to generate creative ideas and to draft job descriptions, contracts, marketing plans, and press releases,”

What do you think about this news?