Is it good or bad that Salesforce is launching an AI tool to create autonomous AI bots?

CIO.com reported that “Salesforce today released Agentforce, a new suite of low-code tools aimed at helping enterprises build autonomous AI agents for sales, service, marketing, and commerce use cases.”  The September 12, 2024 article  entitled “Salesforce unveils Agentforce to help create autonomous AI bots” (https://www.cio.com/article/3518646/salesforce-unveils-agentforce-to-help-create-autonomous-ai-bots.html) included these comments:

Agentforce, which has been in pilot phase for the past six months, combines three major Salesforce tools — Agent Builder, Model Builder, and Prompt Builder — to provide the necessary software development infrastructure to create these autonomous agents, according to the company.

Unlike chatbots, AI agents created via Agentforce will be capable of taking actions on their own, Salesforce claimed. The autonomous nature of such agents is a central facet of “agentic AI,” a rising enterprise strategy for transforming business processes by automating specific functions within those processes, without human intervention.

Here are some details about “Salesforce’s journey to Agentforce”:

Salesforce previously enabled actions in conversational bots powered by large language models (LLMs) when it introduced Actions inside its Einstein Copilot in April this year.

Called “Copilot Actions” when released, these were a library of preprogrammed capabilities to help sellers benefit from conversational AI in Sales Cloud.

A top Salesforce executive explained to CIO.com that these “Actions” were basically workflows that could be built inside the Copilot via the Einstein 1 Studio set of low-code tools for creating, customizing, and embedding AI models in Salesforce workflows.

What do you think about AgentForce?