Big surprise that Salesforce is using Einstein Copilot for an AI tool!

Written By Peter Vogel

CIO.com reported that “Salesforce announced the general availability of Salesforce Einstein Copilot, its conversational AI assistant for CRM.”  The April 25, 2024 article entitled " Salesforce launches Einstein Copilot for general availability” (https://tinyurl.com/mryhf9bx) included these comments:

 The company first announced Einstein Copilot in September last year, and released Einstein 1 Studio in March as part of its bid to become the platform of choice for building AI assistants for business.

Salesforce also unveiled new enhancements to the platform, including “Copilot Actions,” a library of preprogrammed capabilities to help sellers benefit from conversational AI in Sales Cloud.

This is very important given Salesforce’s CRM market, what do you think?

Peter Vogel
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